Returns & Exchanges

At Lyre's, we want you to enjoy every sip of your non-alcoholic spirits, but we understand that sometimes things don't go as planned. If your order arrives damaged or incorrect, our dedicated team is here to ensure a seamless resolution within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and a brief explanation of why you wish to return the product.

• 2.
  Provide Documentation

  For any items damaged during transit or quality concerns, please attach clear photographs of the product and packaging to your initial inquiry.

• 3.
  Await Authorization

  Our team will review your request within 48 hours and provide a return authorization number along with specific shipping instructions if a return is required.

• 4.
  Receive Refund or Replacement

  Once your return is processed or your claim is approved, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.